Mediation described step by step: Part 2, making first contact

Mediation described step by step: Part 2, making first contactFamily mediation is here to stay. But how does it work? What actually happens? How can you make sure the settlements reached are fair, and what do couples who mediate have to do?

The purpose of this 12-part series is to attempt to answer those questions specifically – at least as it applies for those who choose New Landscape Mediation to help them create their solutions. Whether we are working with clients from our main offices near Stansted airport in Essex, our offices in central London, or in Cambridge, this series of blogs will better help you to understand how we go about saving our clients up to £20,000 each over a more traditional, solicitor led settlement solution.

Here in part 2 of this series I will describe what you can expect to happen when you first contact the service.

The majority of people who contact New Landscape Mediation for the first time do so by telephone, though we also receive some initial contact requests by email through the website. Importantly whichever method you choose, right from the beginning you will speak directly with either Carolyn Hanes or Johnathan Pease, the two principle partners with the service and you will always be able to speak directly with your own mediator throughout your journey with us. For us, our clients are never just a file number.

In this first conversation, we’ll try to gain a general understanding of your situation, and what specifically you need assistance with. We recognise that those who contact us are going through the very difficult process of a separation and that any telephone or email conversation involving too much personal detail is most likely inappropriate at this stage. Because of this, in our initial conversation with you we are working to determine, as much as we are able, that mediation is a suitable option for you.

If, after speaking with you for a short while it seems likely that we will be able to help you, we will discuss the possibility of coming in to meet with us for an initial, pre-mediation meeting or MIAM (Mediation Information Assessment Meeting). If however, it becomes apparent that another method of resolution may be more appropriate, we will do our best to provide you with the information you need to get the right help for your circumstance.

The next blog in this series will discuss the information sheets and other documentation you will likely receive after making that first contact with the service. If you would like more information about any aspect of this series, please contact our offices on 01279 211 657 or send us an email for a fully confidential discussion of your needs.

Johnathan Pease
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